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Inside Represented Bodily Injury Adjuster - HUD00809

Allstate Insurance Company has an exceptional career opportunity for an Inside Represented Bodily Injury Adjuster in Hudson, OH!
As an Inside Represented Bodily Injury Adjuster you are responsible for investigating complex claims when an attorney is representing the injured party. You will handle claims involved in litigation, arbitration or mediation, coordinating with legal counsel and participating in depositions, hearings, trial, or arbitrations. You will take recorded statements, resolve loss of use claims, make payments to appropriate parties, and negotiate and settle or refer bodily injury issues that cannot be resolved. You will need to deliver compassionate service that is fast, fair, and easy, to ensure customer retention while verifying coverage, investigating and determining liability, reviewing and determining damages, and negotiating and settling complex claims. You will provide work guidance and direction to less senior employees and provide mentoring and coaching to the team. You will work independently, prioritizing your responsibilities, and managing your workload. You will also consistently meet band level behaviors, production, quality, and/or customer service goals. Your success will be rewarded with our Total Rewards package which includes base pay, benefits, and opportunities for career advancement.
Specific Responsibilities:
Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
Documents a claim file with notes, evaluations and decision making process
Determines and explains minimum coverage limits in complex claims involving single or multiple claimants
Sets initial reserve, updates reserve, documents rationale and claim summary notes
Takes recorded statements from insureds, witnesses, medical providers, etc., conducts investigations into complex auto accidents, determines liability and prepares summaries
Evaluates and determines potential use of experts; reviews reports and participates in selecting the expert
Determines claim value
Reviews file to identify complex potential legal issues
Negotiates and settles claims in accordance with business unit best practices
May participate in one or more complex special assignments
May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
May serve as a subrogation or arbitration panelist
May assist or participate in Telephone Alert Conferences regarding complex claims referred to Home Office
Assists in reviewing files and making recommendations to refer files to Home Office for escalation
Achieving targeted performance goals to manage costs and support Allstate's industry-leading operational standards.
Qualifications:
High School Diploma/GED required, Bachelor's Degree preferred
3 or more years of prior bodily injury claim handling experience preferred and experience working with attorneys or represented claims is a plus
Strong computer skills with proficiency in Microsoft Office
Strong organization skills and the ability to work independently
Bilingual candidates are encouraged to apply
Excellent written and verbal communication skills with a passion for helping others
Persistence and the ability to work through and solve problems
Bilingual candidates are strongly encouraged to apply
Ability to interact effectively, and coach other on interacting effectively, with internal or external customers and act with empathy


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