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Customer Care Specialist

Our client - a nationally recognized and reputable retailer - is in search of multiple Customer Care Representatives! This position will offer you the opportunity to develop your skills within the service capacity as well as an opportunity of advancement within a corporate retail organization!


This position is out of Hudson, OH - and is starting as soon as possible! If you are looking for a great opportunity, organization, and work environment, please apply today!





Responsibilities



  • Answer?inbound phone calls, from?customers, in regards to a variety of topics, including but not limited to:

  • Online?orders (placing, checking status etc)

  • Resolving issues surrounding those orders

  • Providing product information and availability

  • Answering questions related to policies & coupons

  • Store Experience issues.?

  • Provide quality service as a differentiator for our company to retain current?customers and attract repeat business.

  • Be thoughtful and courteous in all?customer?interactions

  • Work to ensure the?customers' needs are met and questions resolved in one phone call

  • Provide a positive brand experience for the?customer?


Skills & Qualifications



  • Associate?s Degree or equivalent combination of education and experience

  • 1-2 years of?customer?service/call center experience preferred

  • 1-2 years of experience in a retail environment, working with?customers, is beneficial

  • Excellent personality and outgoing nature, with the ability to handle objections

  • Proven computer skills with the ability to navigate web-based programs



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