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Theft Claims Service Specialist

Where good people build rewarding careers.
Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Description
In this vital role, you will maintain positive relationships with customers and handle a steady volume of theft claims daily and work with the customer to resolve the claim from initial contact through settlement.
Theft Claims Service Specialists spend 70 - 90% of their day on the phone working with customers to resolve theft losses in a timely manner. This job requires efficient time management, as well as the ability to work in a fast paced team environment. Employees use various office applications including a sophisticated computer system to document their interactions with the customer and pass important information to other areas of Allstate.
Work environment: Must be available to work second shift Monday - Friday from 1:30pm - 10:00pm with occasional Saturday.
Starting Salary: $33,280
Job Qualifications
High school diploma or GED
At least 1 year of customer service experience in an office environment
Great verbal and written communication skills
Ability to interpret and explain policies to customers
A self-starter, work in a team environment
Excellent time management skills
Ability to multi-task
Ability to navigate and use computer systems
Bilingual candidates are encouraged to apply
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands??.
As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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